Contact and Support Information
Member and Website Support
(all account types EXCEPT Health Savings Accounts)
Contact BenefitWallet at 1 877.472.4200
The customer service team is available:
Monday to Friday,
8:00 a.m. – 8:00 p.m. ET
Saturday & Sunday,
9:00 a.m. – 6:00 p.m. ET
Automated Account Information
1 877.472.4200
Interactive Voice Response system available 24/7
Employer Support & Broker Support
1 866.712.4551
Monday – Friday,
8:00 a.m. – 8:00 p.m. ET
Lost or Stolen Debit Card
(all account types EXCEPT Health Savings Accounts)
To report a debit card lost or stolen:
| 1. | Login to BW Account |
| 2. | Once logged in select "My Debit cards" and follow the instructions on screen. |
Correspondence
Benefit Wallet SEC
PO BOX 18030
Norfolk, VA 23501-1880
For questions about your previous Health Savings Account
Note: For security reasons, please do not include any personal or health-related information or documents when sending to this email address. info.mybenefitwallet@conduent.com
We will get back to you within 48 business hours.
HSAs transferred to HealthEquity:
If your BenefitWallet Health Savings Accounts (HSA) transferred to HealthEquity, you may access your new HealthEquity account here.