Contact and Support Information

Member and Website Support

(all account types EXCEPT Health Savings Accounts)

Contact BenefitWallet at 1 877.472.4200

The customer service team is available:

Monday to Friday,

8:00 a.m. – 8:00 p.m. ET

Saturday & Sunday,

9:00 a.m. – 6:00 p.m. ET

Automated Account Information

1 877.472.4200

Interactive Voice Response system available 24/7

Employer Support & Broker Support

1 866.712.4551

Monday – Friday,

8:00 a.m. – 8:00 p.m. ET

Lost or Stolen Debit Card

(all account types EXCEPT Health Savings Accounts)

To report a debit card lost or stolen:

1. Login to BW Account
2. Once logged in select "My Debit cards" and follow the instructions on screen.


Benefit Wallet SEC

PO BOX 18030

Norfolk, VA 23501-1880

For questions about your previous Health Savings Account


Note: For security reasons, please do not include any personal or health-related information or documents when sending to this email address.

We will get back to you within 48 business hours.

HSAs transferred to HealthEquity:

If your BenefitWallet Health Savings Accounts (HSA) transferred to HealthEquity, you may access your new HealthEquity account here.